Price Comparison table for international call rates offered by respective telecommunication operators
Countries regularly covered
Chunghwa
Telecomm
unication
Taiwan Fixed
Network (TFN)
Sparq
Asia pacific
Telecomm
unication
Forward Audiotex –International calling system
Reduced
Standard
Reduced
Standard
Reduced
Standard
Reduced
Standard
24 hours
Hong Kong (mobile phone included)
9.5
10
9.6
9.6
9.6
9.6
9.6
9.6
1.4
China (mobile phone included)
11.4
12
12
12.6
12.6
12.6
9.9
13
1.4
Vietnam (mobile phone included)
33
35
32
34
33
33
33
35
8.3
Russia(mobile phone included)  
10.4
13
12
12.6
12.6
13.2
12.4
13
1.4
Australia(line phone)
12.4
13
12.6
12.6
12.4
13
13
13
1.5
Japan(line phone)
12.4
13
12.4
13
12.6
12.6
12.4
13
2
Malaysia (mobile phone included)
12.4
13
12
12.6
12.6
12.6
12.4
13
2
India (mobile phone included)
27
30
21.3
23.3
27
30
27
30
6
Philippines (mobile phone included)
17.1
18
16.6
17.5
17.4
17.4
17.1
18
7
美U.S.A (mobile phone included)
5.6
5.9
5.4
5.7
5.4
5.4
5.6
5.7
1
Canada  (mobile phone included)
5.6
5.9
5.4
5.7
5.4
5.4
5.6
5.7
1
New Zealand(line phone)
12.4
13
12.0
12.6
12.6
13.2
12.4
13
2
Brazil  (mobile phone included)
35
39
34
37.8
34.8
39
35
39
8
Thailand (mobile phone included)
17.1
18
16.6
17.5
17.4
17.4
17.1
18
3
Indonesia (mobile phone included)
17.1
18
17.4
17.4
17.4
17.4
17.4
17.4
6
France(line phone)
19
20
14.7
15.5
15
16.2
15.2
16
1.5
South Africa(line phone)
35
39
34
37.8
28.8
34.8
35
39
3.8

Denmark (line phone)
19
20
9.7
10.7
28.2
31.2
19
20
1.5

Macedonia (mobile phone included)
28
31
21.3
24.3
28.2
31.2
28
31
11

Norway(line phone)
17.1
20
18.4
19.4
19.2
19.8
19
20
2

South Korea(line phone)
12
12
12
12
12
12
12
12
2

Belgium(line phone)
19
20
9.7
10.7
28.2
31.2
19
20
3

Mexico  (mobile phone included)
17.1
18
16.6
17.5
17.4
17.4
17.1
18
6

Germany(line phone)

19
20
14.7
15.5
15
16.2
15.2
16
1.5

Italy (line phone)

17.1
20
18.4
19.4
19.2
19.8
19
20
3

Switzerland(line phone)

17.1
20
18.4
19.4
19.2
19.8
19
20
3

UK(line phone)

13.3
14
12.9
13.9
13.2
13.2
13.3
14
1.5

Nepal .(mobile included)
27
30
21.3
23.3
27
30
27
30
11

Turkey(mobile included)

27
30
21.3
23.3
27
30
27
30
7

Maldives (mobile included)
27
30
21.3
23.3
27
30
27
30
11

Egypt(mobile included)
35
39
25.2
28.1
34.8
39
35
39
8

Kingdom of Swaziland(mobile included)
35
39
25.2
28.1
34.8
39
39
35
7

Sudan(mobile included)
35
39
25.2
28.1
34.8
39
35
39
10

Pakistan (mobile included)
27
30
21.3
23.3
27
30
27
30
9

Macau (mobile included)

17.1
18
16.6
17.5
17.4
18
17.1
18
2.5

Poland (line phone)
28
31
30.1
27.2
28.2
31.2
28
31
4

The Republic of Belarus(mobile included)
28
31
27.2
30.1
28.2
31.2
28
31
10

The charges above are calculated byminute 

◆    This system connects to more than 200 countries around the world. For details, please contact our office.

◆    Unit: chaed by minute, there are no restrictions on call transfers to local line phones abroad.

◆    The most afforable “Forward Audiotex-International calling system” registration is now open for enterprise and home/personal users. Once you become a member, you will never have to worry about the quality and costs of your calls to over 200 countries. We will offer you the most economic plans. (Calls you once thought expensive). You will be entitled to special rates as an International call member. Your inquiries are most welcome.

 
Mode of Purchase
 
For every $3,000 purchase, you will get 5%
( NT$150 worth )off call charges
For every $5,000 purchase, you will get 8%
( NT$400 worth )off call charges
For every $10,000 purchase, you will get 15%
( NT$1500 worth )off call charges
Mode 1: payment collection services through5 major convenience stores
●
Small amount payment at convenience stores near you  
●

You may print your international prepaid phone card bill and proceed to major convenience stores for payment

●

After payment rendering, please fax receipt to 02-8772-0531 and specify your name, Tel No., address, and e-mail address. Upon confirmation, a text message containing card No. and pin No. will be sent to you in 10 minutes. Your phone card will be mailed to you on the same day.
IF you wish to donate your receipt to charity, please specify in the fax stating: “Receipt donation to Creation Social Welfare Foundation (CSWF)” and we shall do it for you.
(In case you fail to receive a message from us, you may call and inform us you have already sent the fax)

Mode 2 Personally purchase prepaid card on-site

● Personally Purchase on-site ( office hours: Mon-Fri 9:00am~18:00pm) Please call at: 02-8772-5688to make a reservation
● No limit on number of cards purchased, and may be used right after purchase
● Address(Taipei office): 2F., No.15, Sec. 1, Jianguo N. Rd., Jhongshan Dist., Taipei City 104, Taiwan (R.O.C.)
Mode 3、Personally purchase on-site with credit card
●
●
Credit card accepted at office. IC chip card is also accepted (new card reader)
Mode 4、Delivery service/ Cash on delivery (COD)
●

This mode is applicable to purchases of over $1,000. No freight is charged for purchases of over $3,000. For purchases of less than $3,000, purchaser is required to pay $100 freight
● We have delivery services in all parts of Taiwan, your purchase is received the following day
● Please make sure your purchase reaches you at designated time and place to avoid delay
● Make your purchase today and receive it tomorrow. You may designate time of delivery
 
Recipient address
Time of placing card order
Time received
Counties and cities in Taiwan
Before 17:00pm on the day
The next day
● Three delivery times can be selected from our delivery service. You may designate time of
purchase arrival at
 
The following day
09:00 ~ 12:00
The following day
12:00 ~ 17:00
The following day
17:00 ~ 20:00
Mode 5、ATM money transfer – speedy card issuance through mobile phone text message
(24-hour service)
●
Bank code： 822
A/C No.： 185118107215
●
You are charged $17 for inter-bank ATM transfers
●

After transfer is completed, please fax ATM receipt to 02-8772-0531 and specify the following: name, Tel. No., address, and e-mail address.
We shall process it as soon as possible

●
After fax sending, remember to leave your mobile phone on. After confirmation by our office, you will receive a message containing the international calling card account pin number within5~10 minutes
● In case you are unable to send fax, you may call and inform us you have already made the transfer. Upon confirmation, we will send you your international calling card/card No./and pin number via text message
●
If you need a 3-copy invoice, please contact our operator within 3 days upon purchase
Mode 6、Bank money transfer
● Chinatrust Commercial Bank (Jhongsiao Branch)
Account name：Forward Audiotex Co., Ltd.
A/C No.： 185118107215
● Handling fees of $30 is charged for money transfer through the bank
● After money transfer is completed, please fax to 02-8772-0531 and specify the following for prompt pr
Name, Tel No., address, E-mail address
Mode 7、Post office money remittance
●
Account name：Forward Audiotex Co., Ltd.
●
A/C No.：19906576 Please follow the steps as follows:
 
1. Please proceed to a post office in Taiwan and fill in a postal remittance form
 

2. Please clearly fill in data of money sender in the front of postal remittance form

 

3.Please fax receipt to us after money remittance

 
Mode 8、On-line purchase with credit card (Free delivery)
●
●

After credit card payment, please call and inform us for speedy and quality services. Upon confirmation, we shall send a text message to you within 10 minutes for card issuance. Your invoice and telephone card (free delivery) will be sent to you the very same day.
IF you wish to donate your receipt to charity, please specify in the fax stating: “Receipt donation to Creation Social Welfare Foundation (CSWF)” and we shall do it for you.

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Value deposit mode /Returned purchase mode
Value deposit mode
1、 Description-value deposit
●

After purchasing your first telephone card, you will be given
A set of card numbers exclusively for your use.
Upon your second purchase, we will be guided accordingly. All you have to do is tell us your original card No. by phone (or via fax with your card No. specified). Our customer service operator shall deposit value for you. You will no longer be required to dial the complicated number combinations for deposits.

2、 Description-Forgetting value deposit card No.
●

In case you forget your card No., we will retrieve it from our system for you. We can also deposit value
into your card for you. ( It may take longer time )

3、 Description on money deposit card payment
● You may select the payment mode most convenient to you. (We offer 8 modes of payment).If a new telephone card is required, we will provide you with a new one for use.
Returned purchase mode
1、Condition for returned purchase
● Within 7 days upon purchase (including day of purchase)
2 Mode of returned purchase
● In case customer demands purchase return, please first contact our office by phone. Your request is not ente
3、Mode of refund
● The total amount refunded will be the amount paid to purchase prepaid card minus the amount already used including the free offer amount
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On-line Customer Service/Contact method
● MSN Messenger instantaneous on-line communication 1：shen19710531@hotmail.com
● MSN Messenger instantaneous on-line communication 2：g_g_888@hotmail.com
● YAHOO Messenger instantaneous on-line communication 1：shen19710531@yahoo.com.tw
● YAHOO Messenger instantaneous on-line communication 2：asia3388@yahoo.com.tw
● Customer service @ e-mail address：shen19710531@hotmail.com
Office hours：09:00~18:00
● Contact Tel No.： (02)8772-5688
● Fax： (02)8772-0531

Non-office hours Mon-Fri PM18:00~PM22:00
  Saturday and Sunday 10:00 AM ~22:00 PM
● Contact Tel No.：Please call mobile No. at : 0930-393-888 or 0926-695-999